Shipping & Returns
Shipping Policy
Thank you for shopping with First Class Decor! We strive to provide a seamless and enjoyable shopping experience for our customers, including a hassle-free shipping process. Please review our shipping policy below:
1. Processing Time:
- Orders are typically processed and shipped within 1-3 business days of payment confirmation.
- Custom orders may require additional processing time, and customers will be notified accordingly.
2. Shipping Methods:
- We offer standard shipping through trusted carriers to ensure timely and secure delivery of your items.
- Expedited shipping options are available for an additional fee for customers who require faster delivery.
3. Shipping Rates:
- Shipping rates are calculated based on the weight of the items in your order and the shipping destination.
- Customers can view the shipping costs for their order during the checkout process before finalizing their purchase.
4. Shipping Destinations:
- We currently ship within the United States. For international shipping inquiries, please contact our customer service team for assistance.
5. Tracking Information:
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.
- Customers can track their orders using the provided tracking number on the carrier's website.
6. Delivery Times:
- Standard shipping orders typically arrive within 3-7 business days, depending on the shipping destination.
- Expedited shipping options may reduce delivery times accordingly.
7. Shipping Issues:
- In the event of any shipping delays or issues, please contact our customer service team for assistance. We will work diligently to resolve any shipping-related concerns promptly.
8. Shipping Updates:
- Customers will receive email notifications for order confirmation, shipping confirmation, and any updates related to their shipment.
If you have any questions or require further assistance regarding our shipping policy, please do not hesitate to contact our customer service team at [email protected] We appreciate your support and look forward to providing you with exceptional service.
Thank you for choosing First Class Decor
Return & Exchange Policy
1. Exchanges are accepted within 14 days of the original purchase date for pillow covers and candles.
2. Items must be unused, undamaged, and in their original packaging.
3. To initiate a return, please contact our customer service team at [email address/phone number] to obtain a Return Authorization Number (RAN).
4. Include the RAN with your returned items and ship them back to us at [Your Business Address].
5. Once we receive your returned items and verify their condition, a refund will be issued to the original form of payment.
6. Shipping costs for returns are the responsibility of the customer, unless the return is due to a defect in the product or an error on our part.
7. Refunds will be processed within 5-7 business days of receiving the returned items.
8. Exchanges for a different size or design are also accepted within the same 14-day period, subject to availability.
9. We reserve the right to refuse returns or exchanges that do not meet the above criteria.